Refund Policy

Last Updated: [Date]

Thank you for choosing Neoomtv (www.neoomtv.com). This Refund Policy outlines the terms and conditions related to refunds for our services. By using our website and subscribing to our services, you agree to comply with and be bound by this Refund Policy. If you do not agree with any part of this policy, please refrain from using our website.

Eligibility for Refunds

Refunds are eligible under the following circumstances:

1.1. Subscriptions Cancelled within 3 Months: If you cancel your subscription within the first six (3) months of your subscription start date, you will be eligible for a refund of 30% of the total subscription fees paid, excluding any applicable taxes or processing fees.

1.2. Subscriptions Cancelled After 3 Months: If you cancel your subscription after the first three (3) months of your subscription start date, you will be eligible for a prorated refund, calculated based on the remaining unused portion of your subscription term, excluding any applicable taxes or processing fees.

1.3. Monthly Plans: Please note that there are no refunds for monthly plans. If you cancel a monthly subscription, you will continue to have access to the services until the end of the current billing cycle.

1.4. In Special Case – In the event of a cancellation within the initial 1st or 2nd months of a yearly plan, provided the customer has engaged in discussions with our Sales Team and the Sales Representative has granted approval based on the customer’s situation, the customer is eligible for a prorated refund. The refund will encompass only the months during which the service was utilized, with the corresponding amount deducted. The remaining unused amount will be promptly refunded to the customer’s designated bank account.

Refund Request Procedure

To request a refund, please contact our Customer Support team at [email address] or [phone number]. You must submit your refund request within the eligible timeframe specified in Section 1 above.

When requesting a refund, please provide your name, email address, subscription details, and a brief explanation of the reason for your refund request.

Evaluation and Processing of Refund Requests

All refund requests will be thoroughly evaluated to determine eligibility based on the criteria specified in Section 1.

If your refund request meets the criteria, we will initiate the refund process within [number of days] days of receiving your request.

Refunds will be issued using the original payment method used during the subscription purchase.

Non-Refundable Situations

Neoomtv will not issue refunds in the following circumstances:

7.1. If you fail to request a refund within the eligible timeframe specified in Section 1.

7.2. If you have violated our Terms and Conditions or any other policies during your subscription period.

7.3. For monthly plans, as specified in Section 1.3.

Dispute Resolution

If you believe your refund request was wrongfully denied, you may submit a written appeal to our Customer Support team for further review.
Changes to Refund Policy

Neoomtv reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be posted on this page.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Email: support@neoomtv.com

Thank you for using www.neoomtv.com. Your satisfaction is essential to us, and we are committed to providing exceptional service. Please review this Refund Policy carefully before subscribing to our services.